At ANUSHO, we stand by the quality of our “Beyond Ordinary” jewelry. Your satisfaction is paramount, and we offer clear policies for defects, breakage during transit, and a dedicated quality warranty.
1. 2-Day Transit Damage & Defect Claim
We take utmost care in packaging, but if your product is damaged or defective upon arrival, you must adhere to the following strict requirements:
| Requirement | Details |
| Proof Required | Mandatory Unboxing Video (Continuous, unedited video clearly showing the sealed outer packaging, the opening of the package, and the discovery of the broken/defective item(s) and any damaged ANUSHO branding/bag). |
| Claim Window | The complaint must be raised and the video submitted within 2 days of the product delivery date. |
| Covered Issues | Clearly broken or defected jewelry and/or damaged ANUSHO branding/bag during the process of delivery. |
Process: Please email the mandatory unboxing video and your order details to [Your Customer Service Email] within the 2-day window.
2. 6-Month Quality Warranty
We offer a dedicated 6-month warranty on our jewelry to cover manufacturing and quality issues.
Warranty Period: 6 months from the date of delivery.
Covered Issues: Replacement is offered if the jewelry gets tarnished due to a manufacturing defect during the warranty period.
Exclusions: This warranty does not cover damage caused by misuse, improper storage, accidents (e.g., dropping or harsh chemicals), or normal wear and tear.
3. Resolution and Processing
For claims validated under either the 2-Day Transit Damage & Defect Claim or the 6-Month Quality Warranty, the following steps apply:
Mandatory Return: Replacement or refund processing will only begin AFTER we have received the original product back at our facility and verified the reported issue.
Resolution: We reserve the right to offer either a replacement of the exact same product (subject to availability) or a full refund for the product cost.
Processing Time: Once the returned product is received and the claim is validated, we will process the replacement shipment or the refund amount within 4 to 5 working days.
4. General Return Conditions
Shipping Costs: [Specify who covers the return shipping cost for warranty/defect claims, e.g., “We will provide a prepaid label for all valid warranty/defect returns.” or “The customer is responsible for shipping costs until the claim is validated.”].
Final Inspection: All returns are subject to a final quality check by the ANUSHO team. Products not meeting the return criteria (e.g., items broken due to customer fault under the warranty) will be sent back to the customer at their expense.